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Hotline: +49 (0) 8638 88 56 0

Support

To meet your needs, we offers for vTiger Enterprise differtent kind of Support Proposals, that include:

  • A controlled and quick Release Model

  • Maintenance and Updates

  • Solutions for specific problems

  • Performance and Tuning Advices

  • Guaranteed Answertimes

 

Our support offer is articulated in three different level: basic, standard, premium


Support Features

 

Level

 

Basic

Standard

Premium

Unrestricted

count of cases

Yes

Yes

Yes

Websupport

Yes

Yes

Yes

Telephone Support

-

Yes

Yes

Telephone Support Operating time

-

Monday to Friday,
9:00 to 17:00

All day

(24x7)

Reaction Time

2 Workday

4 hour

Reaction Time at critical disturbances

1 hour

Reaction Time at critical disturbances (normal 4 hours)

Updates over
the vtiger Network

Yes

Yes

Yes



Our support it's linked to a Subscription Module, that include:

 

  • Product access: source and binaryrcode; documentation

  • An unrestricted access to service and support

  • An extensive tested technology, which passed through additional quality controls

  • A large and increasing collection of certified software applications and system hardware

  • vtiger network for quick and easy implementation of software and updates

  • Upgrades for the duration of Subscription new releases

  • Updates  hot features, bugs correction

  • Flexibility becauseof  the Subscription is transferable, you are able to tune your system hardware without losses

  • A library with tipps, winning methods, advices for bugfixing and the current information of vtiger Enterprise products

  • Copyrights guarantee - The vtiger Open Source